Dear customers,
Due to delays in the transport company's schedules, transports from Germany are departing late. Course #1483 is expected to depart with a delay.. Please check your emails and profile status.
We apologize for the inconvenience.

Locations and Local Office Hours:

United Kingdom:
Unit 8 GGBG, Optima Park, Thames Road,
Dartford, Kent
DA1 4QX
Working Hours (local UK time):
Monday to Friday
9:00 AM – 5:00 PM
Saturday
9:00 AM – 3:00 PM

Germany:
Maerkische Allee 193, Dept. 9, 12681 Berlin
Working Hours (local German time):
For parcel drop-off:
Monday to Friday
9:00 AM – 5:30 PM (Thursday until 6:00 PM)
Saturday
9:00 AM – 1:00 PM

USA:
879 N Central Ave,
Wood Dale, IL 60191
Working Hours (local Chicago time):
Monday to Friday
9:00 AM – 5:00 PM

We have worked extensively on security. We aimed at facilitating our operators to the fullest thus shortening the packages handling time. But enhancing customers’ experience has been our top priority. Therefore, we prepared a host of new functionalities to make it even easier for you:

1. A new up-to-date and highly functional and intuitive interface. Information is arranged in a manner providing direct access and seamless navigation on the new GGBG website.
2. packages received through the ‘shop for you’ and ‘pick-up from address’ services will be linked with your requests for the specific service. What does this change? Once we process the request and make the purchase (pick-up) on your behalf, we will enter tracking information, so that we can link the package received in our database with your request. Thus, you will instantly know that the package received at our base abroad contains exactly the gift you are eagerly waiting for.
3. To tighten security and avoid handling personal data, each shipment has a receipt code recorded on the GGBG website. Upon delivery, you will have to provide to the operator your user’s ID number and the shipment code. Thus, we are eliminating the unlikely event of another customer picking up, willingly or unwillingly, your package.  
4. We have set up a new feed-back message system. It enables you to link to the message a package or a service you requested and follow  through the entire relevant correspondence. You will know the name of the specific operator communicating with you.
5. The new system will also service all transports from Bulgaria to the United Kingdom and Germany.  There, similar to the transports arriving from the listed countries, you will receive messages on the delivery and movement of your packages. You will be able to track the dates of departure and arrival of each transport.
6. The new system can provide also split transports service with multiple vehicles. Thus, you will not have to wait for all vehicles to arrive in order to receive your package. As a result, we will significantly cut service time and  optimize storage space.  Price is not to be changed since Packages from different vehicles but of the same Transport will be charged  by total weight per Transport.
7. We optimized the VIP service system. Regular VIP requests remain valid, but the new functionalities of the VIP subscription turn it into an option of choice because of the simplified procedure and available discounts. You can always activate and deactivate the subscription. On the second delivered VIP package in a transport, you get a 15% service discount and on the fifth one and every next one - 30%. If you are a subscriber, you do not need to enter tracking information for the expected VIP package. You save time and eliminate the chance for a package to arrive prior to our processing of your VIP request, which would render it unfeasible.
8. Our system automatically calculates storage fee. Such fee is incurred on each package stored in our Sofia office for more than ten days without being received.
9. We fully integrated GGBG’s software with the Econt system. You can find more information in the relevant news on the News section.

Dear customers, we will be full time working on 08.09 - Mondey. For your convenience, we will be open at 10:00 a.m. and close at 20:00 p.m. so that you can receive your shipments and packages at our address in Mladost 1A.

Dear customers,

transport #1244 from Great Britain with a departure date of 01.10 is running late.

We expect the course to arrive in Bulgaria on 09.10 (Monday).

We apologise for the inconvenience

The updated encrypting  system in the new GGBG software requires password change. Here are the steps to follow in order to enter a new password:

1. Click on Enter/Registration (upper right corner).
2. Click on Forgot your password?
3. Enter the email you registered on our website.
4. If you have entered a correct email address, the following message will appear: A confirmation link was sent to the specified email address.
5. Check your email for our message and follow the link. 
6. You will be taken to a page to enter your new password.
7. Once you finish the procedure, you will receive an email notifying you about the change and you will be able to access the website with your email and new password.

The new systems for postal addresses and phone numbers validation may require refreshing some fields. If this is the case, upon your first log into the system you will be automatically taken to an EDIT YOUR PERSONAL DATA screen, where you can make the relevant corrections.

The integration of our system with the one of Econt (read more in the News section) requires you to re-enter your delivery addresses (only when you use a delivery method requiring an address).

IMPORTANT! In our new software, the delivery address will have a default setting of Office Sofia, Mladost.  When you wish to make a change, access the Addresses and Delivery Methods menu. If your packages are in transit and you wish to have those delivered to an address, please send a request for changing the delivery method from the Shipments menu. The instructions on how to submit such a request are available in the yellow field at the said link.

Dear customers, оn September 22 - Day of Bulgarian independence, we will be working full time from 10 am to 8 pm so that you can receive your shipments.

We are expecting you

Dear customers, on the bank holiday we will be working full-time at all our addresses.

Happy holiday!

In developing the new GGBG system, we took care of the ease and speed of service for all our customers who prefer to receive their packages via Econt. We work faster, and you get the following advantages:

1. Your waybill number appears directly in your personal profile immediately after being generated. It is linked to Econt's website where you can track its progress.
2. When your package is delivered to Econt, its status in our system will automatically change to ‘in transit’, and when it is delivered, it will automatically show ‘closed’. Thus, there will be no discrepancy between the actual status of the shipment and the one reflected in the system.
3. No more errors due to incorrectly entered addresses. All addresses are already synchronized, and as soon as they are entered, a check will be made in the Econt address book. Hence, in the new system you will need to update your method of delivery, as well as the addresses, if necessary.
4. When delivering to an Econt office, a specific Econt office should be selected, instead of an address. Thus, we will avoid delivery of your shipment to the wrong office.

IMPORTANT! In our new software, the delivery address will have a default setting of  Office Sofia, Mladost.  When you wish to make a change, access the Addresses and Delivery Methods menu. If your packages are in transit and you wish to have those delivered to an address, please send a request for changing the delivery method from the Shipments menu. The instructions on how to submit such a request are available in the yellow field at the said link.

Dear customers, 2024 is coming to an end.
We would like to inform you about the last transports of the year, our working hours during the holidays, and the first transports for the new 2025.
 
Last runs of the year:
transport from USA - departed 01.12.
transport from Germany - departure date 18.12.
transport from UK with departure date 17.12.

First shipments for the New Year 2025:
transport from USA with departure date 13.01
transport from Germany with departure date 10.01
transport from UK with departure date 12.01

Holidays for all our addresses:
24.12. and 25.12. and 31.12. and 01.01.

*On non-holidays, the opening hours in Sofia and at our local addresses are unchanged and will be carried out according to the normal schedule.

Due to high volumes, our office in Sofia will be open from 10:00 to 16:00 on 22.12 - Sunday.

We wish you a Merry Christmas and Happy Holidays!