We have worked extensively on security. We aimed at facilitating our operators to the fullest thus shortening the packages handling time. But enhancing customers’ experience has been our top priority. Therefore, we prepared a host of new functionalities to make it even easier for you:

1. A new up-to-date and highly functional and intuitive interface. Information is arranged in a manner providing direct access and seamless navigation on the new GGBG website.
2. packages received through the ‘shop for you’ and ‘pick-up from address’ services will be linked with your requests for the specific service. What does this change? Once we process the request and make the purchase (pick-up) on your behalf, we will enter tracking information, so that we can link the package received in our database with your request. Thus, you will instantly know that the package received at our base abroad contains exactly the gift you are eagerly waiting for.
3. To tighten security and avoid handling personal data, each shipment has a receipt code recorded on the GGBG website. Upon delivery, you will have to provide to the operator your user’s ID number and the shipment code. Thus, we are eliminating the unlikely event of another customer picking up, willingly or unwillingly, your package.  
4. We have set up a new feed-back message system. It enables you to link to the message a package or a service you requested and follow  through the entire relevant correspondence. You will know the name of the specific operator communicating with you.
5. The new system will also service all transports from Bulgaria to the United Kingdom and Germany.  There, similar to the transports arriving from the listed countries, you will receive messages on the delivery and movement of your packages. You will be able to track the dates of departure and arrival of each transport.
6. The new system can provide also split transports service with multiple vehicles. Thus, you will not have to wait for all vehicles to arrive in order to receive your package. As a result, we will significantly cut service time and  optimize storage space.  Price is not to be changed since Packages from different vehicles but of the same Transport will be charged  by total weight per Transport.
7. We optimized the VIP service system. Regular VIP requests remain valid, but the new functionalities of the VIP subscription turn it into an option of choice because of the simplified procedure and available discounts. You can always activate and deactivate the subscription. On the second delivered VIP package in a transport, you get a 15% service discount and on the fifth one and every next one - 30%. If you are a subscriber, you do not need to enter tracking information for the expected VIP package. You save time and eliminate the chance for a package to arrive prior to our processing of your VIP request, which would render it unfeasible.
8. Our system automatically calculates storage fee. Such fee is incurred on each package stored in our Sofia office for more than ten days without being received.
9. We fully integrated GGBG’s software with the Econt system. You can find more information in the relevant news on the News section.

In developing the new GGBG system, we took care of the ease and speed of service for all our customers who prefer to receive their packages via Econt. We work faster, and you get the following advantages:

1. Your waybill number appears directly in your personal profile immediately after being generated. It is linked to Econt's website where you can track its progress.
2. When your package is delivered to Econt, its status in our system will automatically change to ‘in transit’, and when it is delivered, it will automatically show ‘closed’. Thus, there will be no discrepancy between the actual status of the shipment and the one reflected in the system.
3. No more errors due to incorrectly entered addresses. All addresses are already synchronized, and as soon as they are entered, a check will be made in the Econt address book. Hence, in the new system you will need to update your method of delivery, as well as the addresses, if necessary.
4. When delivering to an Econt office, a specific Econt office should be selected, instead of an address. Thus, we will avoid delivery of your shipment to the wrong office.

IMPORTANT! In our new software, the delivery address will have a default setting of  Office Sofia, Mladost.  When you wish to make a change, access the Addresses and Delivery Methods menu. If your packages are in transit and you wish to have those delivered to an address, please send a request for changing the delivery method from the Shipments menu. The instructions on how to submit such a request are available in the yellow field at the said link.

The updated encrypting  system in the new GGBG software requires password change. Here are the steps to follow in order to enter a new password:

1. Click on Enter/Registration (upper right corner).
2. Click on Forgot your password?
3. Enter the email you registered on our website.
4. If you have entered a correct email address, the following message will appear: A confirmation link was sent to the specified email address.
5. Check your email for our message and follow the link. 
6. You will be taken to a page to enter your new password.
7. Once you finish the procedure, you will receive an email notifying you about the change and you will be able to access the website with your email and new password.

The new systems for postal addresses and phone numbers validation may require refreshing some fields. If this is the case, upon your first log into the system you will be automatically taken to an EDIT YOUR PERSONAL DATA screen, where you can make the relevant corrections.

The integration of our system with the one of Econt (read more in the News section) requires you to re-enter your delivery addresses (only when you use a delivery method requiring an address).

IMPORTANT! In our new software, the delivery address will have a default setting of Office Sofia, Mladost.  When you wish to make a change, access the Addresses and Delivery Methods menu. If your packages are in transit and you wish to have those delivered to an address, please send a request for changing the delivery method from the Shipments menu. The instructions on how to submit such a request are available in the yellow field at the said link.

Dear customers, 18.05 (Thursday) is a bank holiday and a non-working day in Germany. The preparation for the upcoming course with number #1186 will take place, including on Saturday, 20.05. We expect that the delivery of the cargo will be with some delay.

Dear customers,

03.03  working hours - 10:00 a.m. to 6:00 p.m.

04.03  working hours - 11:00 a.m. to 4:00 p.m.

Dear customers, we will be full time working on 08.05 (Monday) For your convenience, we will be open at 10:00 a.m. and close at 20:00 p.m. so that you can receive your shipments and packages at our address in Mladost 1A.

Dear customers, due to official holidays in Germany and difficulties in the organization of transportation, the second freight of transport #1085 is running late.

Estimated arrival 5/11/2022

We apologize for the inconvenience.

Dear customers, we would like to inform you about the official working and non-working days during the Orthodox Easter:

Work:
14.04 (Good Friday)

Holidays:

From 15.04 (Saturday) -17.04 (Monday) inclusive

Dear customers, it is the annual discounts season. The brightest holidays of the year are coming, for which we receive personal luggage and parcels from you as delivery to your loved ones. Due to the large amount of received shipments at our addresses, partial delays are possible. We would like to inform you that regarding the entire process from the receipt and entry of shipments, the departure and arrival of the transportation, as well as unloading, distribution and issuance, longer processing time is required. Thank you for your understanding.