Dear customers,
Due to delays in the transport company's schedules, transports from Germany are departing late. Course #1483 is expected to depart with a delay.. Please check your emails and profile status.
We apologize for the inconvenience.

Locations and Local Office Hours:

United Kingdom:
Unit 8 GGBG, Optima Park, Thames Road,
Dartford, Kent
DA1 4QX
Working Hours (local UK time):
Monday to Friday
9:00 AM – 5:00 PM
Saturday
9:00 AM – 3:00 PM

Germany:
Maerkische Allee 193, Dept. 9, 12681 Berlin
Working Hours (local German time):
For parcel drop-off:
Monday to Friday
9:00 AM – 5:30 PM (Thursday until 6:00 PM)
Saturday
9:00 AM – 1:00 PM

USA:
879 N Central Ave,
Wood Dale, IL 60191
Working Hours (local Chicago time):
Monday to Friday
9:00 AM – 5:00 PM

We have worked extensively on security. We aimed at facilitating our operators to the fullest thus shortening the packages handling time. But enhancing customers’ experience has been our top priority. Therefore, we prepared a host of new functionalities to make it even easier for you:

1. A new up-to-date and highly functional and intuitive interface. Information is arranged in a manner providing direct access and seamless navigation on the new GGBG website.
2. packages received through the ‘shop for you’ and ‘pick-up from address’ services will be linked with your requests for the specific service. What does this change? Once we process the request and make the purchase (pick-up) on your behalf, we will enter tracking information, so that we can link the package received in our database with your request. Thus, you will instantly know that the package received at our base abroad contains exactly the gift you are eagerly waiting for.
3. To tighten security and avoid handling personal data, each shipment has a receipt code recorded on the GGBG website. Upon delivery, you will have to provide to the operator your user’s ID number and the shipment code. Thus, we are eliminating the unlikely event of another customer picking up, willingly or unwillingly, your package.  
4. We have set up a new feed-back message system. It enables you to link to the message a package or a service you requested and follow  through the entire relevant correspondence. You will know the name of the specific operator communicating with you.
5. The new system will also service all transports from Bulgaria to the United Kingdom and Germany.  There, similar to the transports arriving from the listed countries, you will receive messages on the delivery and movement of your packages. You will be able to track the dates of departure and arrival of each transport.
6. The new system can provide also split transports service with multiple vehicles. Thus, you will not have to wait for all vehicles to arrive in order to receive your package. As a result, we will significantly cut service time and  optimize storage space.  Price is not to be changed since Packages from different vehicles but of the same Transport will be charged  by total weight per Transport.
7. We optimized the VIP service system. Regular VIP requests remain valid, but the new functionalities of the VIP subscription turn it into an option of choice because of the simplified procedure and available discounts. You can always activate and deactivate the subscription. On the second delivered VIP package in a transport, you get a 15% service discount and on the fifth one and every next one - 30%. If you are a subscriber, you do not need to enter tracking information for the expected VIP package. You save time and eliminate the chance for a package to arrive prior to our processing of your VIP request, which would render it unfeasible.
8. Our system automatically calculates storage fee. Such fee is incurred on each package stored in our Sofia office for more than ten days without being received.
9. We fully integrated GGBG’s software with the Econt system. You can find more information in the relevant news on the News section.