Possible delays

transport #1301

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Dear customers,

transport #1301 with departure date from Great Britain is in two parts, one will be on site today 01.04 and will be distributed tomorrow 02.04.

The second part is moving with a delay - arrival - 05.04. Check your emails and profile status.

It will be noted when your shipments are ready for collection

We apologise for the inconvenience.


GGBG has a new software and website

Find out more about the new functionalities and accessibilities here

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We have worked extensively on security. We aimed at facilitating our operators to the fullest thus shortening the packages handling time. But enhancing customers’ experience has been our top priority. Therefore, we prepared a host of new functionalities to make it even easier for you:

  1. A new up-to-date and highly functional and intuitive interface. Information is arranged in a manner providing direct access and seamless navigation on the new GGBG website.
  2. packages received through the ‘shop for you’ and ‘pick-up from address’ services will be linked with your requests for the specific service. What does this change? Once we process the request and make the purchase (pick-up) on your behalf, we will enter tracking information, so that we can link the package received in our database with your request. Thus, you will instantly know that the package received at our base abroad contains exactly the gift you are eagerly waiting for.
  3. To tighten security and avoid handling personal data, each shipment has a receipt code recorded on the GGBG website. Upon delivery, you will have to provide to the operator your user’s ID number and the shipment code. Thus, we are eliminating the unlikely event of another customer picking up, willingly or unwillingly, your package.  
  4. We have set up a new feed-back message system. It enables you to link to the message a package or a service you requested and follow  through the entire relevant correspondence. You will know the name of the specific operator communicating with you.
  5. The new system will also service all transports from Bulgaria to the United Kingdom and Germany.  There, similar to the transports arriving from the listed countries, you will receive messages on the delivery and movement of your packages. You will be able to track the dates of departure and arrival of each transport.
  6. The new system can provide also split transports service with multiple vehicles. Thus, you will not have to wait for all vehicles to arrive in order to receive your package. As a result, we will significantly cut service time and  optimize storage space.  Price is not to be changed since Packages from different vehicles but of the same Transport will be charged  by total weight per Transport.
  7. We optimized the VIP service system. Regular VIP requests remain valid, but the new functionalities of the VIP subscription turn it into an option of choice because of the simplified procedure and available discounts. You can always activate and deactivate the subscription. On the second delivered VIP package in a transport, you get a 15% service discount and on the fifth one and every next one - 30%. If you are a subscriber, you do not need to enter tracking information for the expected VIP package. You save time and eliminate the chance for a package to arrive prior to our processing of your VIP request, which would render it unfeasible.
  8. Our system automatically calculates storage fee. Such fee is incurred on each package stored in our Sofia office for more than ten days without being received.
  9. We fully integrated GGBG’s software with the Econt system. You can find more information in the relevant news on the News section.

Update your password on the new GGBG website

Instructions for password change and delivery data update

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The updated encrypting  system in the new GGBG software requires password change. Here are the steps to follow in order to enter a new password:

  1. Click on Enter/Registration (upper right corner).
  2. Click on Forgot your password?
  3. Enter the email you registered on our website.
  4. If you have entered a correct email address, the following message will appear: A confirmation link was sent to the specified email address.
  5. Check your email for our message and follow the link. 
  6. You will be taken to a page to enter your new password.
  7. Once you finish the procedure, you will receive an email notifying you about the change and you will be able to access the website with your email and new password.

The new systems for postal addresses and phone numbers validation may require refreshing some fields. If this is the case, upon your first log into the system you will be automatically taken to an EDIT YOUR PERSONAL DATA screen, where you can make the relevant corrections.

The integration of our system with the one of Econt (read more in the News section) requires you to re-enter your delivery addresses (only when you use a delivery method requiring an address).

IMPORTANT! In our new software, the delivery address will have a default setting of Office Sofia, Mladost.  When you wish to make a change, access the Addresses and Delivery Methods menu. If your packages are in transit and you wish to have those delivered to an address, please send a request for changing the delivery method from the Shipments menu. The instructions on how to submit such a request are available in the yellow field at the said link.

Other services

We Shop For You

When you request the We Shop for You service, the liability and risk coverage in online purchases is ours.

  • Send us a link to the items you wish us to purchase
  • We make the purchase
  • We deliver to Bulgaria
  • We are fully responsible for your purchase

VIP Services

Your package needs extra care, and you need further information. Request a VIP Service!

  • Examining and taking pictures of contents
  • Re-packaging
  • Shipping in shock-proof container
  • Return to sender

Address Pick-up

The retailer you are shopping at cannot provide delivery to our facility. Request Address Pick-up!

  • Send us the contact details of the retailer
  • We will arrange the package pick-up
  • We will take it to our facility
  • We will ship it to Bulgaria

Who Are We?

GGBG is a company for deliveries from abroad. It was established in 2012 with the registration of our first customer.

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We have regular transports from the UK, Germany and the USA.

We make purchases for our customers as an in-between while assuming full responsibility for the transaction.

We deliver packages ordered by our customers from all over the world

Registered customers

Transports made

Processed requests

Delivered packages

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