How to do it in three steps

Step 1 - Registration

Register here and get an ID number. You can find your ID number in your profile page in the GGBG website.

Step 2 – Address fill-in when purchasing

When you shop online from a company based abroad, you provide the GGBG facility address in the relevant country. In the TO field, fill in your name, and next to it enter the ID number you got during the initial registration. The GGBG system uses the ID number to recognize the packages addressed to you and ensures that your package shall not be delivered to another registered user with the same name.

It is useful to enter the ID number along with the GGBG indication in some additional field in the address as shown below. If, for some reason the retailer does not enter the ID number along with your name, the other one will still be featured in the additional field.

Step 3 – We deliver

During the separate legs of delivery, you will get three messages by email. You will get the first one when your Package arrives at the GGBG facility in the country of departure and it is identified. The second one will confirm the Package is on its way to the country of destination. once the Package is there, it will be processed, and you will get the third message on delivery options. There are three such options:  directly at the GGBG office, via GGBG delivery (only for Sofia), or via courier service.

What if my Package has no ID number?

GGBG will transport your package to the country of destination even with no ID number entered. Transporting a package with no provided ID number is just as hassle-free as when an ID number is provided, but due to additional processing, it takes longer. The package will be entered in our system only after its arrival in the country of destination and clarifying ownership, therefore you will not be able to receive notifications about its movement.

Restrictions for packages

Transportation of excise goods such as tobacco, alcohol and others is prohibited for all routes

US Shipments are delivered via air cargo. Hence, packages prohibited for transportation by air, such as flammable objects and liquids shall not be shipped. Batteries are transported in a specific way and need to be declared in advance. If you are uncertain whether your package may be prohibited for air transport, please contact the GGBG Sofia office before ordering!

Important when filling in an address

Each retailer has a different form for filling out a shipping address so the examples may not match. It is important that your ID number, your names and GGBG are present in several places in the form. If you are not sure, you can call our office in Sofia for a consultation. There are also different requirements for entering a phone number. For some it is mandatory to enter the country code with a "+" sign or with "00" in front, for others it is not. Some companies also accept a Bulgarian number, entered with or without a code.

The following are examples of filling in receiving addresses for each of our facilities.