Due to the volume increase shipment #800/22.01 has been separated in two trucks. The first and bigger part of your parcels is already in Bulgaria and will be manually processed, in order for you to receive an email if your parcels are already here. If the status of the shipment remains “on the road” it means that part of your parcels are in the second truck which is awaited to arrive on Friday.
For that reason we are beginning to work on increasing the frequancy of the shipments from Germany. From now on we are going to try to have two shipments per week whenever possible with the tendency making this a regularity.
BREXIT is a serious transformation for all of us.
There are new import procedures for transporting and clearance of cargo from both sides. We guarantee you that we are trying to make everythig as simple for you as possible by taking all the formalities on your behalf. We plan to implement a flat rate of around 2.99 - 4.99 lv per kilo, depending of the severity of the procedure, which will include all the taxes.
For our regular clients with heavier parcels we are still going to give our loyalty discounts.
The price for the shipment #793 from UK from 29.12 will remain unchanged, no matter that it has been delayed and is going to travel after BREXIT. We will pay the taxes on your behalf.
Stataus of the shipments from UK:
Shipment #793/29.12 - Contained in two trucks - the first and bigger part is already processed in Bulgaria. The seccond part has been stoped on the border and returned to our base in the Uk, where it awaits the clearing of the forementioned procedures.
Shipment #796/10.01 - Loaded and ready to go, but awaiting BREXIT procedure clearance
Shipment #799/17.01 - Still gathering parcels. Until we dispatch shpment #796 we are not going to change the status of this one.
Contacts in Bulgaria
zhk. Mladost 1A
blk. 553, office 7,
Monday - Friday:
10.00 – 20.00h.
11.00 – 16.00h.
Contacts in UK
Unit 8 GGBG, Optima park,Thames road,
Working hours (Local UK time):
Monday - Friday:
09.00 – 17.00h.
09.00 – 15.00h.
We advise not to order deliveries from Tesco, Sainsbury's, Morrisons, and Ocado, but collection from store as described in "How to order". Very often they would reject orders for business adresses, as ours without informing the buyer.
Contacts in Germany
address: Maerkische Allee 193, Abt 9, 12681 Berlin
Working hours (Local German time):
Monday to Friday: 08:30 - 17:30 h
Saturday: 09:00 - 13:00 h
Contacts in USA
881 N Central Ave,
Wood Dale, IL 60191
Working hours: (Chicago local time):
Mon - Fri:
09:00 – 17:00
If you would like to contact our US office, please call us on (+359) 89 448 4488 and we will do that for you.
Contacts in Spain
Calle San Cesareo, 31, nave 17
28021, Madrid, Espana
Working hours (local Spanish time):
Monday to Friday:
10.00h – 14.00h
If you owuld like to contact our Spanish office, please call us on (+359) 89 448 4488 and we will do that for you.