Dear customers,

The year 2025 is coming to an end.
We would like to inform you about the last transports for this year and the first ones for 2026.

Last transports for 2025:

• From the USA – 03.12

• From Germany – 19.12

• From the United Kingdom – 14.12
  (Additional transports around 20.12 are possible.)

• From Bulgaria to Germany – 10.12

• From Bulgaria to the United Kingdom – 09.12

First transports for 2026:

• From the USA – 07.01

• From Germany – 10.01

• From the United Kingdom – 11.01

We look forward to your parcels and orders!

Locations and Local Office Hours:

United Kingdom:
Unit 8 GGBG, Optima Park, Thames Road,
Dartford, Kent
DA1 4QX
Working Hours (local UK time):
Monday to Friday
9:00 AM – 5:00 PM
Saturday
9:00 AM – 3:00 PM

Germany:
Maerkische Allee 193, Dept. 9, 12681 Berlin
Working Hours (local German time):
For parcel drop-off:
Monday to Friday
9:00 AM – 5:30 PM (Thursday until 6:00 PM)
Saturday
9:00 AM – 1:00 PM

USA:
879 N Central Ave,
Wood Dale, IL 60191
Working Hours (local Chicago time):
Monday to Friday
9:00 AM – 5:00 PM

In developing the new GGBG system, we took care of the ease and speed of service for all our customers who prefer to receive their packages via Econt. We work faster, and you get the following advantages:

1. Your waybill number appears directly in your personal profile immediately after being generated. It is linked to Econt's website where you can track its progress.
2. When your package is delivered to Econt, its status in our system will automatically change to ‘in transit’, and when it is delivered, it will automatically show ‘closed’. Thus, there will be no discrepancy between the actual status of the shipment and the one reflected in the system.
3. No more errors due to incorrectly entered addresses. All addresses are already synchronized, and as soon as they are entered, a check will be made in the Econt address book. Hence, in the new system you will need to update your method of delivery, as well as the addresses, if necessary.
4. When delivering to an Econt office, a specific Econt office should be selected, instead of an address. Thus, we will avoid delivery of your shipment to the wrong office.

IMPORTANT! In our new software, the delivery address will have a default setting of  Office Sofia, Mladost.  When you wish to make a change, access the Addresses and Delivery Methods menu. If your packages are in transit and you wish to have those delivered to an address, please send a request for changing the delivery method from the Shipments menu. The instructions on how to submit such a request are available in the yellow field at the said link.

We have worked extensively on security. We aimed at facilitating our operators to the fullest thus shortening the packages handling time. But enhancing customers’ experience has been our top priority. Therefore, we prepared a host of new functionalities to make it even easier for you:

1. A new up-to-date and highly functional and intuitive interface. Information is arranged in a manner providing direct access and seamless navigation on the new GGBG website.
2. packages received through the ‘shop for you’ and ‘pick-up from address’ services will be linked with your requests for the specific service. What does this change? Once we process the request and make the purchase (pick-up) on your behalf, we will enter tracking information, so that we can link the package received in our database with your request. Thus, you will instantly know that the package received at our base abroad contains exactly the gift you are eagerly waiting for.
3. To tighten security and avoid handling personal data, each shipment has a receipt code recorded on the GGBG website. Upon delivery, you will have to provide to the operator your user’s ID number and the shipment code. Thus, we are eliminating the unlikely event of another customer picking up, willingly or unwillingly, your package.  
4. We have set up a new feed-back message system. It enables you to link to the message a package or a service you requested and follow  through the entire relevant correspondence. You will know the name of the specific operator communicating with you.
5. The new system will also service all transports from Bulgaria to the United Kingdom and Germany.  There, similar to the transports arriving from the listed countries, you will receive messages on the delivery and movement of your packages. You will be able to track the dates of departure and arrival of each transport.
6. The new system can provide also split transports service with multiple vehicles. Thus, you will not have to wait for all vehicles to arrive in order to receive your package. As a result, we will significantly cut service time and  optimize storage space.  Price is not to be changed since Packages from different vehicles but of the same Transport will be charged  by total weight per Transport.
7. We optimized the VIP service system. Regular VIP requests remain valid, but the new functionalities of the VIP subscription turn it into an option of choice because of the simplified procedure and available discounts. You can always activate and deactivate the subscription. On the second delivered VIP package in a transport, you get a 15% service discount and on the fifth one and every next one - 30%. If you are a subscriber, you do not need to enter tracking information for the expected VIP package. You save time and eliminate the chance for a package to arrive prior to our processing of your VIP request, which would render it unfeasible.
8. Our system automatically calculates storage fee. Such fee is incurred on each package stored in our Sofia office for more than ten days without being received.
9. We fully integrated GGBG’s software with the Econt system. You can find more information in the relevant news on the News section.

Dear Customers, we are working overtime on the holiday 24.05 with full-time hours, (with regular schedule for all of our addresses).

non-working day at UK and Sofia will be 26.05

Happy Holiday!

On the national holiday of Bulgaria, we will be working overtime from 10:00 to 20:00 so that you can receive your parcels and packages.

Happy holiday, Bulgarians.

Information about working days and holidays for our local addresses:

Holidays:

For offices UK, Germany, USA

18.04. (Friday) - 21.04. (Monday) inclusive

For office Sofia

18.04. (Friday) - 20.04. (Sunday) inclusive

Working days:

Our office in Sofia will be open on the holiday 21.04. (Monday) with full working hours -10:00 to 20:00

Happy Easter!

Dear customers,
We inform you about our schedule for the Christmas and New Year holidays:

Our office in Sofia will be open from 9 a.m. until 12 p.m. on the 24th of December. The 25th and 26th of December, as well as the first of January, will be holidays.
Our London team will take their rest on the same days - 25.12, 26.12 and 01.01.
For our colleagues in Berlin restd days will be December 25th, 26th and 30th and January 1st. In addition, our German office will work with limited working hours on the days between the 27th and the 29th - from 9:00 a.m. to 2:30 p.m. A visit outside of these working hours can be done after prior arrangement.
In the US, holidays will be December 23rd, 24th and 25th, as well as January 1st.

The GGBG team wishes you Happy Holidays!

Dear customers,
Due to delays in the transport company's schedules, shipments from the UK are departing late. Shipment #1495 is delayed and is expected to arrive in Bulgaria a few days late. Please check your emails and profile status for updates on the arrival. 
We apologize for the inconvenience

Dear customers, we will be full time working on 08.09 - Mondey. For your convenience, we will be open at 10:00 a.m. and close at 20:00 p.m. so that you can receive your shipments and packages at our address in Mladost 1A.